During the Collaborative Resource Sharing meeting earlier this week, Adam Wathem, Interim Head of Collections Services Department, Kansas State University Libraries wrapped up the meeting by discussing barriers to efficiencies within libraries. It was a great presentation that brought together the threads of the conversations and presentations throughout the meeting. At one point in the presentation (available here), Adam quoted Peter Drucker, which summarizes one of the problems that libraries face:
“There is nothing so useless as doing efficiently that which should not be done at all.”
How much of the workflow processes in institutions is bound by a focus on improving how things that neither meet user needs or expectation of today?