Change Management Webinar Series - Delivering Services in a Pandemic

Webinar

Scope

Whether working remotely, on-site or in some hybrid form, information organizations and institutions found that many basic services had to be managed and delivered in new and different forms. From providing remote support to customers, to delivering seamless online access to content, to meeting the needs of scattered students and faculty, everyone’s workflows had to be adapted. Standard access services that are normally taken for granted had to be rethought. This webinar will address what these changes meant for all those who provide information services of any sort. 

Confirmed participants in this event include: 

  • Scott Anderson, Information Systems Librarian and Associate Professor, Millersville University
  • Michael Fitts, Assistant Dean for User Access & Diversity, University of Alabama - Birmingham
  • Carrie Forbes, Associate Dean for Student and Scholar Services, University of Denver Libraries
  • Chris Freeland, Director of Open Libraries, The Internet Archive

Note: In response to the recent circumstances surrounding COVID-19, NISO understand that staff at an increasing number of organizations are now working remotely. During this unique situation, we are allowing registrants to share the sign-on instructions with your colleagues so that they may join the broadcast directly, irrespective of where they are located.

Event Sessions

Roundtable Discussion

Speakers

Scott Anderson

Associate Professor & Information Systems Librarian
Millersville University

Michael Fitts

Assistant Dean for User Access & Diversity
University of Alabama at Birmingham (UAB Libraries)

Carrie Forbes

Associate Dean for Student and Scholar Services
University of Denver

Moderated by Todd Carpenter, Executive Director, NISO

Additional Information

  • Cancellations made by October 21, 2020 will receive a refund, less a $35 cancellation. After that date, there are no refunds.

  • Registrants will receive detailed instructions about accessing the webinar via e-mail the Friday prior to the event. (Anyone registering between Monday and the close of registration will receive the message shortly after the registration is received, within normal business hours.) Due to the widespread use of spam blockers, filters, out of office messages, etc., it is your responsibility to contact the NISO office if you do not receive login instructions before the start of the webinar.

  • If you have not received your Login Instruction e-mail by 10 a.m. (ET) on the day before the webinar, please contact the NISO office at nisohq@niso.org for immediate assistance.

  • Registration is per site (access for one computer) and includes access to the online recorded archive of the event. You may have as many people as you like from the registrant's organization view the webinar from that one connection. If you need additional connections, you will need to enter a separate registration for each connection needed.

  • If you are registering someone else from your organization, either use that person's e-mail address when registering or contact nisohq@niso.org to provide alternate contact information.

  • Conference presentation slides and Q&A will be posted to this event webpage following the live webinar.

  • Registrants will receive an e-mail message containing access information to the archived recording within 48 hours after the event. This recording access is only to be used by the registrant's organization.

For Online Events

  • You will need a computer for the presentation and Q&A.

  • Audio is available through the computer (broadcast) and by telephone. We recommend you have a set-up for telephone audio as back-up even if you plan to use the broadcast audio as the voice over Internet isn't always 100% reliable.

It is your responsibility to ensure that your system is properly set up before each webinar begins.