Jay Holloway is Sr. Product Manager, Delivery Services, at OCLC. He focuses on the end-to-end user experience – from discovery through delivery. His team collaborates with a global community of librarians and their users to build intuitive, seamless, on-demand products and services. The team aims to bring the next generation of library services to users through intuitive, personalized discovery and the fastest delivery of the world's library collection - anywhere, anytime!