Crucial Conversations: An Excerpt from a NISO Training Series

This presentation by Deborah Boock was part of the NISO Spring Training Series on Agile Product and Project Management. Boock offered this as the abstract for her talk:

You started with a team and you continue to work with that team. But working with people requires listening, a balance in understanding the substance of what a team member says when they hold a different perspective of issues and workflow. How do you minimize the bumps and barriers that will arise?

Watch the Video: