Building Trust: Credibility of Content



The information community is well aware of the need to establish that content is credible, authoritative, and trustworthy. However communicating this is increasingly challenging in a world where  technology can make fake information “plausible” or when the need for rapid dissemination precludes the usual safeguards of peer review. How can we communicate these important limits and nuances to those who search for and use the information we provide? How can we best handle provenance tracking? Who is responsible for, and who should be held accountable for verification processes? Do we need better guidelines and, if so, who should be at the table negotiating those? In this roundtable discussion, experts across the information community will share their concerns and success stories. 

Participants include Michele Avissar-Whiting, Editor in Chief, Research Square; Sian Harris, Communications Specialist, INASP; Dr. Darla Henderson, Independent Consultant; Bahar Mehmani, Reviewer Experience Lead, Elsevierand Eleonora Presani, Executive Director, arXiv;  

Event Sessions

Roundtable Discussion


This webinar will be a roundtable discussion with our five speakers, moderated by Todd Carpenter, Executive Director, NISO.

Some of the questions addressed by our panelists today include:

  • What priority does your service or organization place on demonstrating transparency of the process of assembling or aggregating this content? 
  • How do you communicate appropriate use of a particular piece of content to an unseen body of readers or some poorly defined audience? What filters or checks and balances have proven useful? 
  • What might be done to promote more successfully the quality of content emerging from less-recognized areas of the world (such as the Global South), content that might otherwise be dismissed? How might trustworthiness or credibility be better communicated in that context? 
  • What might be done to communicate credibility of non-traditional content formats, such as data sets? Is the addition of metadata sufficient to convey appropriate use or trustworthiness to potential users?
  • What efforts might the information community make towards the provision of tools that can help someone be a competent consumer? Are there ways in which we might better educate readers about the continuum of available content or about what may or may not have  happened prior to something being made available online?
  • What about journalists? How can we help enable more responsible reporting of research in the media?
  • Should peer-review processes be more closely scrutinized? Are existing practices adequate to the purpose?
  • Is there a greater role that authors might play in expressing appropriate caveats as to use of the content that is uploaded?
  • What tools available in a publishing context might be useful in aiding readers to become more “competent consumers” of research content and/or in understanding when something represents quality content? How might we expand access to those tools? 
  • What best practices do you see as generally emerging? What areas might still require investigation or development of guidelines?

Additional Information

NISO assumes organizations register as a group. The model assumes that an unlimited number of staff will be watching the live broadcast in a single location, but also includes access to an archived recording of the event for those who may have timing conflicts. 

NISO understands that, during the current pandemic, staff at a number of organizations may be practicing safe social distancing or working remotely. To accommodate those workers, we are allowing registrants to share the sign-on instructions with all colleagues so that they may join the broadcast directly, irrespective of their geographical location. 

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Links to the archived recording of the broadcast are distributed to registrants 24-48 hours following the close of the live event. Access to that recording is intended for internal use of fellow staff at the registrant’s organization or institution. Speaker presentations are posted to the NISO event page.

Broadcast Platform

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