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Change Management Webinar Series - The Information Community Adapts



In the early months of the pandemic, institutions and organizations were forced to make rapid decisions about whether to close, whether or when to re-open, which parts of normal operations might be managed remotely and which would simply have to be dispensed with. Some organizations had emergency preparedness plans that enabled them to adapt swiftly, but others had to become agile as a day-by-day learning experience. The Roundtable Discussion format will bring together stakeholders from across the information community to discuss the decision-making processes they and their organizations used to deal with the pandemic, and the key factors that enabled them to successfully react and adapt to the uncertainty.

Confirmed participants in this Roundtable include (in alphabetical order):

  • Ann Elsner, Associate University Librarian for Administrative Services, Duke University
  • Jack Maness, Associate Dean for Scholarly Communication & Collections Services, University of Denver Libraries
  • Hilary Seo, Interim Dean of the Library, Iowa State University
  • Justin Wing, Director of Budget and Strategy, Office of the Vice Provost, University of Delaware Libraries

Note: In response to the recent circumstances surrounding COVID-19, NISO understand that staff at an increasing number of organizations are now working remotely. During this unique situation, we are allowing registrants to share the sign-on instructions with your colleagues so that they may join the broadcast directly, irrespective of where they are located.

Event Sessions

Roundtable Discussion


Ann Elsner

Associate University Librarian for Administrative Services
Duke University Library

Jack Maness

Associate Dean for Scholarly Communication and Collections Services
University of Denver

Hilary Seo

Interim Dean
Iowa State University Library

Justin Wing

Director of Budget and Strategy
University of Delaware (UD) Library, Museums and Press

Moderated by Todd Carpenter, Executive Director, NISO

Featured article from Duke University:

The story behind 'Library Takeout,' a Duke librarian’s international hit

(Note: users may encounter a paywall upon accessing this content)

Some of the discussion addressed the following:

Thinking back six or seven months, what was your institution’s initial response to the need to shift practices when adjusting to the pandemic?  What actions for the library were triggered by that response?

In what way was awareness of the digital divide heightened for your particular populations? Who was hardest hit by that divide -- library staff, faculty, researchers, students? What steps were taken to minimize those issues?

What types of impact on staff workflow and productivity did you encounter? Were there elements or services that you just put aside in favor of more compelling requirements during the spring and fall semesters?

What are your success stories for navigating the pandemic? 

How are you thinking about assessment of library activities for the spring and fall semesters in 2020? Is there a different emphasis on how you are evaluating delivery of library services? Is the data that is being collected being interpreted with differing types or degrees of emphasis? 

What types of support might you like to see from other stakeholders in the information community (content providers, service providers, etc.)? 

Additional Information

  • NOTE: Members of NISO automatically received sign-on credentials for this event as a member benefit. There is no need to register for the recording. Check your institutional membership status here.

  • Registrants will receive detailed instructions about accessing the archived recording within one business day. Due to the widespread use of spam blockers, filters, out of office messages, etc., we ask that you contact the NISO office at if you do not receive these instructions in a timely fashion. This recording access is only to be used by the registrant's organization.

  • Speaker presentation slides are posted to this event webpage following the live broadcast.

For Online Events

  • You will need a computer in order to view the broadcast; audio should feed through your device’s speaker or attached headset.

  • If you have questions or concerns regarding this registration, please contact NISO headquarters via email to We appreciate your interest and hope that you will gain valuable insight from our speakers.