Tracing Discovery & Subsequent Use: Harvesting and Analyzing the Data


About the Webinar

In 2016, NISO announced an initiative aimed at development of best practices for documenting and understanding users’ paths between discovery of content and accessing the content. Did users come in from a discovery service, Google Scholar or some other available channel? What should that signify to service providers? What does that mean for libraries? This session will spotlight the size and scope of the issue as well as the progress that may be made towards its resolution.

Featured Participants

Todd Carpenter, Executive Director, NISO

Confirmed Speakers: Allison C. Belan, Associate Director, Digital Strategy & Systems, Duke University Press; Peter Vlahakis, Product Manager, Ithaka and Dan Paskett, Director, Shared Shelf Outreach Coordinator, Ithaka; Ken Varnum, Senior Program Manager for Discovery, Delivery, and Library Analytics, University of Michigan; 

Event Sessions

Publishing in the Dark


Allison Behlan

Associate Director, Digital Strategy & Systems
Duke University Press

Duke University Press annually publishes about 120 new books, 55 journals, and multiple digital collections. Publishing primarily in the humanities and social sciences, we know that our readers’ discovery workflows are diverse and that they often deviate from the relatively better-understood discovery paths in STM, but the discovery ecosystem presents challenges to analysis and understanding of these workflows. In this presentation, I will share how greater visibility of where our users find our scholarship would help us better serve researchers and library community by killing off unhelpful myths, focusing our resources, and advocating to our platform vendors.

From the Perspective of the Platform Provider


ITHAKA/JSTOR provides access to more than 10 million academic journal articles, books, and primary sources in 75 disciplines. We strive to make our content discoverable and accessible within the ecosystem of library discovery and linking services for our users and libraries. Understanding the successes and failures of these integrations can be difficult due to complex workflows. This presentation discusses why we care about measuring the success of our discovery and linking integrations, what we’ve done to address this need, challenges the community faces in understanding user behavior, and brief recommendations for what we might do to improve tracking within the discovery ecosystem.

Tracking Link Origins Working Group


Ken Varnum

Senior Program Manager and Discovery Strategist
University of Michigan Library

The NISO Tracking Link Origins Working Group has been meeting for the past year to understand the document-to-delivery landscape and describe the common paths users take from discovery to delivery, with station-stops at link resolvers, proxy servers, and other intermediate locations. This presentation will provide an overview of the Working Group's progress to date and outline the primary paths we have discovered using survey data and expert knowledge.

Additional Information

  • Registration closes at 12:00 p.m. (ET) on Wednesday, December 6, 2017. Cancellations made by Wednesday, November 29, 2017 will receive a refund, less a $25 cancellation. After that date, there are no refunds.
  • Registrants will receive detailed instructions about accessing the webinar via e-mail the Monday prior to the event. (Anyone registering between Monday and the close of registration will receive the message shortly after the registration is received, within normal business hours.) Due to the widespread use of spam blockers, filters, out of office messages, etc., it is your responsibility to contact the NISO office if you do not receive login instructions.
  • If you have not received your Login Instruction email by 10:00 a.m. (ET) on the Tuesday before the webinar, at please contact the NISO office at for immediate assistance.
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  • If you are registering someone else from your organization, either use that person's e-mail address when registering or contact NISO Office to provide alternate contact information.
  • Library Standards Alliance (LSA) members receive one free webinar connection as part of their membership and DO NOT need to register for the event for this free connection. Your webinar contact will receive the login instructions the Monday before the event. You may have as many people as you like from the member's library view the webinar from that one connection. If you need additional connections beyond the free one, then you will need to enter a paid registration (at the member rate) for each additional connection required.
  • Webinar presentation slides and Q&A will be posted to the site following the live webinar.
  • Registrants and LSA member webinar contacts will receive an e-mail message containing access information to the archived webinar recording within 48 hours after the event. This recording access is only to be used by the registrant's or member's organization.