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Physical Delivery of Library Resources

New Work Item Proposal Ballot Comments and Working Group Responses

New Work Item Proposal Ballot Period: August 3 - September 1, 2009

Ballot: http://www.niso.org/apps/org/workgroup/nisovoting/ballot.php?id=126
NISO Voting Member Representatives only -- login is required.

Proposal Document: http://www.niso.org/apps/group_public/document.php?document_id=2569
Open for Public Commenting

This ballot was to approval a proposed new work item on the Physical Delivery of Library Resources.

The goal of this work item is to develop a statement of best practices related to the delivery of library materials. To achieve this objective, this proposal is to convene a NISO Working Group to explore the problem and deliver a Recommended Practice document describing possible solutions and to implement an education and adoption plan for encouraging implementation of the solution(s). The proposal was approved by the Discovery to Delivery Topic Committee on July 24, 2009.

Final Ballot Results:

The proposal for a new work item on the Physical Delivery of Library Materials was approved by the NISO membership on September 1, 2009. Of the 77 NISO Voting Members, 34 Voting Members cast ballots. The votes were as follows:

  • Yes: 16 (47% of those voting; 21% of NISO Voting Members)
  • No: 5 (15% of those voting; 7% of NISO Voting Members)
  • Abstain: 13 (38% of those voting; 38% of NISO Voting Members)

Negative votes and their comments will be reviewed by the Working Group and responded to; the comments and responses have been made available below.

Submitter Comment Working Group Response
ASIS&T
  1. We agree with the comments sent by the National Federation of Advanced Information Services (NFAIS).
     
  2. The proposal did not indicate clearly whether the proposed action will result in a standard or a guideline, or just a white paper. At one place, it said "The goal of this working group is to develop a statement of standard practices ..." -- note 'a statement of standard practices'. At another place it said "[t]he recommended standards would...."
     
  3. If is will be a NISO standard, it seemed to be a little late and would be a waste of time and effort. It is questionable that at this stage how useful this proposed standard will be. As NFAIS suggested, we "could see this turning into a long list of best practices that read like an amalgamation of many job descriptions of various library and vendor positions."
     
  4. Maybe the group should also study the new publication standards on ebooks and print on demand as alternative methods?
 
  1.  See separate response to NFAIS comments below.
     
  2. The Physical Delivery of Library Resources Working Group aims to create a NISO Recommended Practice. We apologize for the confusion and will be updating the information from the original proposal to include on the group website at www.niso.org/workrooms/physdel so that this outcome is clear. More information on NISO Recommended Practices can be found online at www.niso.org/publications/rp
     
  3. Thank you for your suggestion. This is out of scope for the Physical Delivery of Library Resources Working Group, but we will be passing this recommendation on to NISO's Discovery to Delivery Topic Committee, which provides oversight to our work, to see if a new work item on this topic might be needed.
     
  4. See separate response to NFAIS comments below.
NFAIS

From one of our members who summed it up well:

Personally, I find this too woolly. How is "physical" defined in this context? Aren't we all in the business of helping to deliver library resources? Unless there is more clarification I don't see this being a worthwhile effort. I could see this turning into a long list of best practices that read like an amalgamation of many job descriptions of various library and vendor positions.

I will be the first to admit that I am probably missing something here! But you asked for an opinion!

The proposed recommended practice will focus on the movement of physical (i.e. returnable) items and will not address electronic delivery.

Despite the ever-increasing availability of electronic journals, e-books, and other digital resources, the movement of physical items (books and audiovisual materials) between libraries, and between library and patron, remains a major concern and a major cost for many libraries. Nationally, interlibrary borrowing traffic increased 41% during 2000-2006. In areas with library-courier services, the increase is even larger: for example, during the same period, ILL borrowing in Colorado increased by 107%. A recent study showed that the average academic library spends more than $6,800/year for delivery services, with some libraries paying as high as $60,000.

We should emphasize that the working group is not concerned with physical movement scenarios where patrons pick up and return items belonging to their local library. Our interest lies in methods for improving performance and reducing the cost of moving materials between by a library that owns an item and another library whose patron wants to use the item, including direct delivery (e.g., home delivery) to the patron by either the lending or borrowing library.

The increased volume and costs of library delivery is creating a demand for more information about how to run efficient and effective delivery operations.

The proposed Statement of Work illustrates several areas of concern:

  • Packaging
  • Labeling
  • Package tracking
  • Lost/damaged handling
  • “Linking” local and regional/national/international carriers
  • Standard measures of performance and cost
  • Green delivery practices
HighWire Press Agree with comments made by NFAIS and ASIS&T.  See separate responses to NFAIS and ASIS&T comments above.
National Agricultural Library Agree with comments made by NFAIS and ASIS&T.  See separate responses to NFAIS and ASIS&T comments above.