Workshop Final Report
National Information Standards Organization (NISO)
INVITATIONAL WORKSHOP ON NETWORKED REFERENCE SERVICES
DATES:
APRIL 25-26, 2001
National Information Standards Organization (NISO)
INVITATIONAL WORKSHOP ON NETWORKED REFERENCE SERVICES
DATES:
APRIL 25-26, 2001
Library of Congress,
James Madison Building, Room LM 642
Washington, DC
About the NISO Forum:
- About the Workshop
- Objectives
- Key Issues to be Considered
- Attendees
- Workshop Agenda
- Background Resources
- Workshop Presentations
- Breakout Group Reports
- Planning Committee
ABOUT THE WORKSHOP
Digital Reference Services are increasingly recognized as an essential component of digital library operations. We are seeing that there is a strong need for components of this service to interoperate in order to provide comprehensive and seamless service for the user. This Workshop will explore what standards are needed to facilitate the development and implementation of Digital Reference Services.
This Workshop will bring together no more than 35 persons who are experienced and interested in the development of digital reference services to advise NISO on the prospect of successfully introducing standards in this new area of service.
OBJECTIVES
1. Determine what aspects of digital reference can benefit from standardization. What can be standardized?
2. Identify the stakeholders that would benefit from the standard.
3. Consider what existing work has been done that could be a starting point (e.g., Question Interchange Profile and AnswerBase).
4. Consider the time frame for development of the standard(s) and what experimentation or research is needed.
5. Recommend the most appropriate next steps for possible standards development.
KEY ISSUES TO BE CONSIDERED
1. Related standards and issues that might be relevant (e.g., intellectual property rights, privacy, language issues) -- these could be listed and discussed as an agenda item.
2. Articulate the basic aspects of reference work and address how they are carried out in the digital environment. What is the nature of the reference interview, use of reference works, etc.
3. What are the international aspects of this activity?
BACKGROUND RESOURCES
1. Draft proposal for QuIP protocol(13 Dec. 2000)
2. The virtual reference desk: question interchange profile
3. Roles in Digital Reference
4. KnowledgeBit: a database format for reference
5. Knowledge Bit Data Dictionary
6. CDRS Question and Answer Data Elements
7. CDRS member profile data elements
8. Digital
Reference Q & A: A Process Model
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WORKSHOP PRESENTATIONS
Diane Kresh: What is digital reference?
Process Models:
Michael McClennan: Process model for digital reference services (Background paper)
Linda Arret: Process model
for digital reference Q&A
Protocol:
Ray Denenberg: Web Protocol Architecture
David Lankes: QuIP
Database:
Lorraine Normore: Question and
Answer Databases
Brett Butler: KnowBit
Reference Information
Profiling:
Linda Arret: Digital Reference
Profiles: some examples
Lorraine Normore: Customer Profile Exchange
BREAKOUT GROUP REPORTS
Protcol Breakout Group:
Database Breakout Group:
Profiling:
NetRef Workshop Planning Committee:
Rebecca Guenther, Chair of the Planning Committee and
member of the NISO Standards Development Committee
Library of Congress
Email: rgue@loc.gov
Linda Arret
Library of Congress
larr@loc.gov
Lynn Bry
MadScientist network
lynn@www.madsci.org
Diane Kresh
Library of Congress
dkre@loc.gov
Sally McCallum
Library of Congress
smcc@loc.gov
Michael McClennen
Internet Public Library
michaelm@ipl.org
Lorraine Normore
OCLC
normorel@oclc.org
Paula Rumbaugh
OCLC
rumbaugp@oclc.org