Home | News & Events | Events | NISO Past Events | Past Events | Networked Reference Services

Workshop Final Report

National Information Standards Organization (NISO)

INVITATIONAL WORKSHOP ON NETWORKED REFERENCE SERVICES

DATES:
APRIL 25-26, 2001

VENUE:
Library of Congress,
James Madison Building, Room LM 642
Washington, DC

About the NISO Forum:



ABOUT THE WORKSHOP

Digital Reference Services are increasingly recognized as an essential component of digital library operations. We are seeing that there is a strong need for components of this service to interoperate in order to provide comprehensive and seamless service for the user. This Workshop will explore what standards are needed to facilitate the development and implementation of Digital Reference Services.

This Workshop will bring together no more than 35 persons who are experienced and interested in the development of digital reference services to advise NISO on the prospect of successfully introducing standards in this new area of service.



OBJECTIVES

1. Determine what aspects of digital reference can benefit from standardization. What can be standardized?

2. Identify the stakeholders that would benefit from the standard.

3. Consider what existing work has been done that could be a starting point (e.g., Question Interchange Profile and AnswerBase).

4. Consider the time frame for development of the standard(s) and what experimentation or research is needed.

5. Recommend the most appropriate next steps for possible standards development.



KEY ISSUES TO BE CONSIDERED

1. Related standards and issues that might be relevant (e.g., intellectual property rights, privacy, language issues) -- these could be listed and discussed as an agenda item.

2. Articulate the basic aspects of reference work and address how they are carried out in the digital environment. What is the nature of the reference interview, use of reference works, etc.

3. What are the international aspects of this activity?



LIST OF ATTENDEES



WORKSHOP AGENDA



BACKGROUND RESOURCES

1. Draft proposal for QuIP protocol(13 Dec. 2000)
2. The virtual reference desk: question interchange profile
3. Roles in Digital Reference
4. KnowledgeBit: a database format for reference
5. Knowledge Bit Data Dictionary
6. CDRS Question and Answer Data Elements
7. CDRS member profile data elements
8. Digital Reference Q & A: A Process Model

    In order to download or print PDF versions of documents, you need to have Acrobat Reader installed. If you don't have Acrobat Reader installed, download the Acrobat Installer from Adobe's Acrobat web page and then install the Acrobat Reader before continuing.



WORKSHOP PRESENTATIONS

Diane Kresh: What is digital reference?

Process Models:

Michael McClennan: Process model for digital reference services (Background paper)

Linda Arret: Process model for digital reference Q&A

Protocol:

Ray Denenberg: Web Protocol Architecture

David Lankes: QuIP

Database:

Lorraine Normore: Question and Answer Databases

Brett Butler: KnowBit Reference Information

Profiling:

Linda Arret: Digital Reference Profiles: some examples

Lorraine Normore: Customer Profile Exchange



BREAKOUT GROUP REPORTS

Protcol Breakout Group:

Protocol Issues

Database Breakout Group:

Knowledge Base issues

Profiling:

Profile issues



NetRef Workshop Planning Committee:

Rebecca Guenther, Chair of the Planning Committee and
member of the NISO Standards Development Committee

Library of Congress
Email: rgue@loc.gov

Linda Arret
Library of Congress
larr@loc.gov

Lynn Bry
MadScientist network
lynn@www.madsci.org

Diane Kresh
Library of Congress
dkre@loc.gov

Sally McCallum
Library of Congress
smcc@loc.gov

Michael McClennen
Internet Public Library
michaelm@ipl.org

Lorraine Normore
OCLC
normorel@oclc.org

Paula Rumbaugh
OCLC
rumbaugp@oclc.org