NISO Forum
Discovery to Delivery: Creating a First-Class User Experience

Tuesday, March 23, 2010 • Atlanta, GA


Tuesday, March 23

9:00 - 9:15 a.m.

Welcome & Introductions

Todd Carpenter, Managing Director, NISO

9:15 - 10:15 a.m.

Keynote Address:
Connecting with Today's Users

Joan Lippincott, Associate Executive Director, Coalition for Networked Information

In order to develop systems for accessing information, we need to have a better understanding of today’s users. With ubiquitous access to the Internet and a wide array of information resources easily accessible, it is important that libraries genuinely provide added value for their communities. This presentation will describe some characteristics of today’s users and consider the nature of their interactions with information of various types. Some innovative examples of information interfaces will be described in order to challenge some of our traditional library assumptions. In addition, a set of questions developers of information systems could ask their library colleagues will be proposed.

10:15 - 10:30 a.m.


10:30 - 11:15 a.m.

Maintaining the OpenURL Registry

Phil Norman, Director Reference and Resource Sharing Development, OCLC

This presentation will discuss the OpenURL Registry, which contains all instances of all core components created by communities that have deployed OpenURL applications. It also includes four community application profiles. OCLC is the appointed Maintenance Agency for the Registry.


11:15 a.m. - 12 noon

Seamless Access to Resources

Adam Chandler, Database Management and E- Resources Librarian, Cornell University Library

This presentation will discuss the KBART recommended practice and the OpenURL quality metrics project. KBART (Knowledge Base And Related Tools) is a joint NISO and USKG project to develop recommended practices for improving the quality of the metadata in OpenURL knowledgebases. The OpenURL quality metrics project is investigating the feasibility of creating industry-wide, transparent, and scalable metrics for evaluating and comparing the quality of OpenURL implementations across content providers.

12 noon - 1:15 p.m.


1:15 - 2:00 p.m.

The Student Advisory Board at Georgia Tech Library:
Collaborating to Improve the User Experience


For this session, presenters will give a short presentation about the student advisory board at Georgia Tech Library as well as will hold a panel discussion outlining techniques for soliciting feedback from students. The library's student advisory board has been effective at identifying opportunities for improvement with our electronic resources, as well as a host of other issues. The panel will also provide best practices for convening and sustaining an active, successful advisory board.

Ameet Doshi, User Engagement & Assessment Coordinator, Georgia Institute of Technology Library

Bob Fox, Associate Director for Public and Administrative Services, Georgia Institute of Technology Library

Dottie Hunt, Information Associate II, User Experience Department, Georgia Institute of Technology Library

2:00 - 2:45 p.m.

bX™ Recommender Service

Nettie Lagace, Product Director, Ex Libris, Inc.

This presentation will discuss the new bX™ Recommender service from Ex Libris that provides researchers with recommendations for scholarly articles based on an analysis of link-clicks captured by OpenURL link resolvers from institutions around the world.

2:45 - 3:15 p.m.


3:15 - 4:00 p.m.

Improving Single Sign On:
Perfecting a Seamless, Item-Level Linking through SSO

Harry Kaplanian, Director of Technology, Serials Solutions

This presentation will discuss the work of the NISO Single Sign-on (SSO) authentication working group that is developing recommended practices to ensure that users achieve seamless item-level linking through SSO technologies in a networked information environment.

4:00 - 5:00 p.m.


Peter Brantley, Director, BookServer Project, Internet Archive

This presentation will discuss an alternative to the single digital reading device connected to a single source for content. BookServer is an open architecture designed to allow any reading device, laptop, phone, netbook, etc. to connect across the Web to a network of digital content providers.