Performance Measures and Assessment Forum

June 1, 2009
Baltimore, MD

Speaker Biographies


Todd Carpenter Todd Carpenter
Managing Director
National Information Standards Organization (NISO)

Todd Carpenter joined NISO as Managing Director in September 2006. In this role, Todd provides leadership to NISO as well as focuses on improving constituency relationships, standards development, and operational procedures. Previously, Todd was Director of Business Development with BioOne, a not-for-profit online journal aggregator, where he served the goals of both libraries and publishers by enhancing the products, services, and distribution that BioOne provides to participant constituencies.

Leadership in collaborative initiatives and partnerships among libraries and publishers has been a key aspect of Todd's career. Prior to joining NISO, Todd was at the Johns Hopkins University Press, where he directed the marketing of their 60 academic journals and was closely involved in the growth of Project MUSE, JHUP's online aggregation of humanities and social science journals. He has also held marketing and business development positions at the Energy Intelligence Group, a news service covering the oil and natural gas industries, and the Haworth Press, an academic and professional publisher. Todd is a graduate of Syracuse University and earned a masters degree in marketing from The Johns Hopkins University.

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Steve Hiller
Director, Assessment and Planning
University of Washington Libraries


Steve Hiller, Director of Planning and Assessment, University of Washington Libraries, has been active in library assessment for more than 20 years, presenting and publishing widely on a number of assessment-related topics during that period. His current areas of interest are in user needs assessment, organizational performance metrics, and developing organizational capacity for assessment. Prior to his current appointment, Steve was Head of the Sciences Libraries at UW for more than 20 years.

Steve is also a library evaluator for the Northwest Commission on Colleges and Universities, a regional accrediting body. He has served as a Visiting Program Officer for the Association of Research Libraries since 2004, working on library assessment with Jim Self and Martha Kyrillidou. Their ARL service, "Effective, Sustainable and Practical Library Assessment," has involved visits to 40 academic libraries in five countries. Steve, Jim, and Martha are also the organizers and co-chairs of the biennial Library Assessment Conference which last took place in Seattle in August 2008 and will be held next in Baltimore in October 2010.

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Susan Gibbons Susan Gibbons
Vice Provost and the Andrew H. and Janet Dayton Neilly Dean
River Campus Libraries, University of Rochester

Susan Gibbons is Vice Provost and the Andrew H. and Janet Dayton Neilly Dean of River Campus Libraries, University of Rochester. Ms. Gibbons earned an MLS and MA in history from Indiana University, a professional MBA from the University of Massachusetts and just completed her doctorate in higher education administration at the University of Rochester. She held library positions at Indiana University and the University of Massachusetts, Amherst before moving to the University of Rochester, where she worked as the director of digital library initiatives before moving into administration.

Most recently, Ms. Gibbons' research has focused on methodologies for user studies, the alignment of academic libraries with the needs of Net Generation students, university press publishing, and the future of academic librarianship in the digital age. In 2007 she published The Academic Library and the Net Generation Student and Studying Students: The Undergraduate Research Project at the University of Rochester, for which Ms. Gibbons was co-editor. She was named one of Library Journal's 2005 "Movers & Shakers" and in 2006 was a Visiting Program Officer for the Association for Research Libraries.

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Mike Poulin Mike Poulin
Digital Resources Librarian & Coordinator of Digital Initiatives
Colgate University Libraries

Mike Poulin has a Masters in Library Science from Rutgers University and a Bachelor of Arts in Biology from the University of Maine. He has worked for over 30 years in various positions in academic libraries including general and science reference, library systems, and currently as the Digital Resources Librarian and Coordinator of Digital Initiatives at Colgate University Libraries. In his this position, he is responsible for making sure that all the virtual services in the library work properly, including databases, e-journals, and e-books. During his "non-work" time, he indulges his passion for woodworking and is currently completing a Greene and Greene style kitchen renovation.

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Suzy Szasz Palmer Suzy Szasz Palmer
Director of Research & Information Services
The Library of Virginia

Suzy Szasz Palmer joined the Library of Virginia in June 2007 as Director of Research & Information Services. Prior to this she was Professor/Associate Dean for Collections, Preservation & Digital Initiatives at the University of Louisville Libraries, where she also served on the Assessment Committee. She spent the majority of her library career (1979-2002) at Cornell University (Ithaca, NY), where she held various positions in reference and instruction, collection development, and special collections. She has taught "Collection Development" for the University of Kentucky (UK) School of Information Science and been a guest lecturer at the Syracuse University School of Information Studies and in online courses through UK and the University of North Texas School of Library and Information Sciences. She has held the position of Editor-in-Chief, Microform & Imaging Review (formerly Microform Review), and currently serves on the Board of Editors. She has been a consultant on new products (print and electronic) for Gale, Readex and ProQuest. She served for many years as a reviewer for Library Journal, LJ Disc & Database Reviews, and Microform Review/Microform & Imaging Review. During her 30-year career she has given numerous presentations at regional, national, and international conferences. Suzy received her A.B., summa cum laude, in political philosophy and her M.L.S. from Syracuse University; she is also a member of Phi Beta Kappa. Prior to becoming an academic librarian, she did graduate work in government and foreign affairs at the University of Virginia.

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David Consiglio David Consiglio
Statistics & Research Methods Support Specialist
Coordinator of Information Services for the Social Sciences and Administration Offices
Bryn Mawr College

David Consiglio is the Coordinator of Information Services for the Social Science and Administrative departments at Bryn Mawr College. Consiglio works with faculty and students in the areas of statistics, research and survey methodology. While pursuing his graduate studies at the University of Maryland, Consiglio was an instructor for statistics, statistical programming, and social science research methods. In 1996, he was hired by the University of Maryland to provide statistical, survey and research methods support for the College of Behavioral and Social Science faculty and graduate students. Consiglio moved to Bryn Mawr College in 2001, where he continues to work with faculty and students in these areas and also teaches a course in survey research methods. In 2005, he led representatives from Bates College, Middlebury College, University of Richmond, and Wellesley College in the development of the Merged Information Services Organizations (MISO) survey which explores service quality for library and information technology organizations at colleges and universities. Since its inception in 2005, 38 of the top liberal arts and research institutions in the United States have participated in the MISO survey. He continues to serve as the primary investigator for the survey. Over the years, Consiglio has developed and consulted on hundreds of surveys and research projects.

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Larry Nash White Larry Nash White
Assistant Professor, Department of Library Science
East Carolina University

Dr. White is an Assistant Professor in the Department of Library Science at East Carolina University. Prior to coming to ECU, Dr. White worked as an administrator in retail management and in public, academic and state libraries. He is an internationally invited speaker on library performance, leadership, assessment, and competition for service and consults with libraries and non-profit organizations in the areas of assessment and organizational performance. Dr. White is widely published in the area of performance assessment, competitive response, intellectual capital assessment, and financial management of libraries and has received four Emerald Illuminati Awards for his research writing exploring organizational assessment and performance. He was named a 2007 "Mover and Shaker" by Library Journal for his work as an innovator and leader in the library profession.

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