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Comment #00336 - Usage reporting at customer level - rp-19-201x_ODI_draft_for_comments_final.pdf (revision #2)

Comment 336
New (Unresolved)
NISO RP-19-201x, Open Discovery Initiative: Promoting Transparency in Discovery (draft for comments) (Revision 2)
Comment Submitted by
Alexandra de Lange
2013-11-04 05:51:33


3.3.4.1, usage reporting, first paragraph says that: - when possible- usage reports are to be provided at customer level.  



When possible, the discovery service should provide search counts by collection and customer for A&I databases and similar types of collections since these resources are often restricted to authenticated users; this will help to assess the use of these resources in the discovery process.



For most content providers whose content is included in all searches on a discovery service, this metric is likely not useful as it would not be reflective of the provider’s content or users’



Not clear enough what "if possible" means (see below) and last sentence does not reflect reality. 



 



 

Submitter Proposed Solution


1) Please remove this sentence: For most content providers whose content is included in all searches on a discovery service, this metric is likely not useful as it would not be reflective of the provider’s content or users’ 



Most full text publishers whose content is included in all searches are keen on having usage statistics on the customer level and would like to receive these in order to analyze trends and/or identify anomalies.



2) One of the only discovery services we work with claim that due to the agreements they have with their customers, they are legally not allowed to provide usage data at customer/institution level.



The code of practice should address this specific issue in more detail. When it's a best practice that publishers work with discovery services to make their content available for (mutual) customers, it seems reasonable to request that these customers allow the discovery service to share usage statistics for their institution with publishers.